AccuLink

Refund Policy

Last updated: October 26, 2026

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Service Not Delivered: If you were charged but unable to access or use the Service due to technical issues on our end
  • Service Failure: If the Service failed to perform its core functionality as described and we were unable to resolve the issue within a reasonable timeframe
  • Duplicate Charges: If you were accidentally charged multiple times for the same subscription period

2. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind or no longer needing the Service
  • Issues caused by inaccurate data you uploaded to the Service
  • Issues with the Accurate Open API or your Accurate account
  • Partial usage of a subscription period
  • Services that have already been fully rendered
  • Data loss resulting from your failure to back up your data before using the Service
  • Account terminations due to violation of our Terms of Service

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at [email protected] with the subject line "Refund Request"
  2. Include your account email address and a description of the issue
  3. Provide any relevant screenshots or documentation of the problem
  4. Allow us up to 5 business days to investigate and respond to your request

4. Processing Time

Once a refund is approved:

  • Refunds will be processed within 5-10 business days
  • The refund will be issued to the original payment method
  • You will receive an email confirmation when the refund has been processed
  • Please allow additional time for the refund to appear on your statement, depending on your payment provider

5. Subscription Cancellations

If you cancel your subscription:

  • You will continue to have access to the Service until the end of your current billing period
  • No prorated refunds will be issued for the remainder of the billing period
  • Your data will be retained for 30 days after the subscription ends, after which it may be deleted

6. Free Trials

If you signed up for a free trial and were subsequently charged:

  • You may request a refund within 48 hours of being charged
  • You must cancel your subscription before the trial ends to avoid being charged

7. Contact

For any questions about our Refund Policy, please contact us at [email protected].